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Your Satisfaction Matters! Warranty Information

Our mission statement, "Exceeding Expectations Everyday!" reflects our devotion to customer satisfaction. Every Southland employee is committed to meeting your expectations.

Southland Custom Homes utilizes extensive quality control during the construction process, which has produced warranty work on our homes well below the national average. This benefits you by minimizing the time you will spend waiting on workers to resolve issues that may arise after you move in. However, should you need a repair; our warranty staff is available 6 days a week. We
will make every effort to perform any warranty work with as little inconvenience to you and your
family as possible.

 

Your Satisfaction Matters! How We Handle Complaints

 

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UNLIKE Some People, WE LISTEN!

Your satisfaction is very important to us. Our mission statement: “Exceeding Expectations Everyday!” reflects this. While we don’t get many complaints, we take every complaint we do receive very seriously. That is why every Southland employee is trained and empowered to assist in resolving any situation you may have. We not only want you to be happy with your new home, we want you to be pleased with us and our service as well.

From an Owner:
The Importance of Customer Satisfaction:

You have my guarantee that any unresolved issue you may have with Southland Custom Homes, will receive my immediate, personal attention. Please do not hesitate to let me know of any issue you have no matter how trivial you may think it is. At Southland Custom Homes we are a team and we are all working hard to solve any situation. If you need help or would just like to share your home building experience, I would appreciate hearing from you. You can reach me at 770-422-1777, extension 23.

Sincerely,
Robb Smith

We also build in the following cities in Georgia:

Acworth
Alpharetta
Athens
Athens-Clarke
Atlanta
Barrow
Bartow
Belvedere
Belvedere Park
Brookhaven
Butts
Calhoun
Canton
Carroll
Carrollton
Cartersville
Cherokee
Cobb
College Park
Coweta
Cumming
Dawsonville
Decatur
Dekalb
Douglas
Dublin
Douglasville
Dunwoody
Duluth
East Point
Ellijay
Fayette
Forest Park
Forest
Forsyth
Gainesville
Grantville
Griffin
Gwinnett
Hall
Henry
Hinesville
Hogansville
Jasper
John's Creek
Kennesaw
LaGrange
Lake Allatoona
Lake Blue Ridge
Lake Chatuge
Lake Hartwell
Lake Jackson
Lake Lanier
Lake Nottely
Lake Oconee
Lawrenceville
Lone Oak
Mableton
Macon
Marietta
McDonough
Milledgeville
Milton
Newnan
Newton
North Atlanta
North Druid Hills
The North Georgia mountains
Paulding
Peachtree City
Redan
Rockdale
Rome
Roswell
Sandy Springs
Smyrna
Snellville
Spalding
Stone Mountain
Sugar Hill
Tucker
Union City
Washington
Winder